1. Cancellation

You may cancel your Pro or Pro Plus subscription at any time from Settings → Plan and billing. Choose Manage subscription or Cancel subscription to review cancellation in Stripe. If that option is unavailable, email support@hai.ai to request cancellation. An email request does not itself cancel your subscription; wait for confirmation from support.

• Cancellation takes effect at the end of your current billing period.
• Your plan remains active until the period ends. Shared chat, longer chats, and voice/video are coming soon and are not unlocked by a subscription yet. Detailed interviews remain available during beta; joining and verifying Agreements stays free.
• After the period ends, your account downgrades to the Free tier automatically.
• You may resubscribe when subscriptions are available.

Cancelling is not the same as deleting your account. If you delete your account (Settings → Plan and billing → Your data, or hai.ai/delete-account), your access ends immediately, including the rest of any paid period, and future renewals stop. Deleting your account ends your access immediately, including the rest of any paid period, and is not refunded; any refund or cancellation right applicable law gives you that cannot be waived still applies. You can restore your account within up to 25 days of your first request (requesting deletion again does not restart it), and if your paid period has not ended, your plan continues as before.

2. Refunds

HAI does not provide refunds. When you cancel, your subscription stays active until the end of the billing period you have already paid for and then does not renew; that period is not refunded, in whole or in part. Deleting your account ends your access immediately and is not refunded. If we charged you in error — for example a duplicate charge, or a charge after cancellation — contact support@hai.ai and we will investigate and correct it. This does not remove any refund or cancellation right the law where you live gives you that cannot be waived.

3. Auto-Renewal Disclosure

Your Pro or Pro Plus subscription automatically renews each month after the seven-day free trial until you cancel.

• Price:

  Pro costs $20.00 USD per month; Pro Plus costs $50.00 USD per month. Stripe shows applicable taxes and the final total before you confirm your subscription.

• Billing date:

  The first charge is due after the trial. Later charges follow the monthly billing schedule shown in Stripe and Settings.

• To avoid the next charge:

  Cancel before your renewal date through Stripe from Settings → Plan and billing.

• Free trial:

  Both plans include a 7-day free trial and require a payment card. You will not be charged until the trial period ends. Cancel before the trial ends to avoid the first charge.

4. Failed Payments

• If a recurring payment fails, we will send you an email notification with instructions to update your payment method.
• You have a 7-day grace period to resolve the payment issue. During this period, your plan access continues.
• If payment is not resolved within the grace period, paid access ends and your account shows the Free tier. You can manage the subscription or request cancellation from Settings.

5. EU/EEA Withdrawal Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the right to withdraw from your subscription within 14 days of purchase under the EU Digital Content Directive, without giving any reason.

• To exercise your withdrawal right, contact support@hai.ai with a clear statement of your decision to withdraw.
• If you consented to immediate access to the Service at checkout and acknowledged that this waives your withdrawal right, the 14-day withdrawal period does not apply.
• Refunds for valid withdrawal requests will be processed within 14 days using the same payment method used for the original transaction.

6. Contact

If you have questions about this policy or need assistance with billing, cancellations, or refunds:

• General support: support@hai.ai
• Billing inquiries: billing@hai.ai

We aim to respond to all inquiries within 2 business days.